说道IXweb的退款,其实我蛮愧疚的.毕竟没有什么大的失误.但是说实话,确实比较慢,而且出现一个不读php页面,只读html页面的怪现象.客服也解决不了,没有办法.我只好因为没有满三十天退款了,可是接下来有点为难了.原因是我本来英语不好,口语就更不行了,所以IXweb打电话的时候我就头疼了,支支吾吾的,总算用我半吊子英语应付过去了,问题是,我跟他们说的是china时间2-7点 pm..可是我却在大早上五点半过一点收到电话….困死我了!
create New ticket的时间:Jan 15 14:47:15 2008
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sorry, I want unsubscribe services, and I think I no to 30 days.So,I hope received your refund.Thanks!
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哈哈,英语不好,根据这些天和客服交流的情况看,他们一定明白我的意思!果然,一天后我收到了回信:
Svetlana S., Wed Jan 16 02:31:51 2008
Ticket Status was changed from Open to On-Hold
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Hello, In order to continue with your request for cancellation, we have forwarded your inquiry to our cancellation department. You will be receiving a phone call using the number we have on file for your account. If you would rather be reached at an alternate number, or if there is a preferred time when we may contact you, please update this ticket with that information. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service. If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged. If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have hosted with us for less than one year and did not pay this set-up fee at signup. For a full description of our guarantees, please consult the terms of service. We thank you for your patience as your request is processed. Respectfully, ——————— Svetlana Shilova CR Department
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收到电话后我立刻上账户上看,又有一封新的内容,有些让我很开心的内容.
Denise B., Wed Jan 16 16:19:02 2008
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Hello, I am forwarding your request for cancellation to our billing department to have a refund issued to the credit card used. You should see this refund within 3 to 5 business days. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service. If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged. If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have hosted with us for less than one year and did not pay this set-up fee at signup. For a full description of our guarantees, please consult the terms of service. We thank you for your patience as your request is processed. Thanks, Denise
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本来我认为这样就结束了.官方说已经发送消息到取消账户的部门,三到五天内我就可以在我信用卡上看到退款.可是两天后的今天,我又收到了同样的一封信:
Mary G., Fri Jan 18 14:47:25 2008
Ticket Category was changed from Sales to Billing
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Hello, I am forwarding your request for cancellation to our billing department to have a refund issued to the credit card used. You should see this refund within 3 to 5 business days. Please note that your cancellation will be processed by the guidelines outlined in the terms of service. For your convenience, those guidelines will be briefly outlined, but for a full description, please refer to our terms of service. If you are canceling within 30 days of your initial order, your cancellation will be processed per our “30-Day Money Back Guarantee.” This means you will receive a full refund of all hosting and set-up fees. However, we will have to charge you for any free domain registration credits you utilized as they are only free for as long as you remain hosting with us. Since domains cannot be unregistered after 24 hours have passed from their initial order, you will retain ownership of these domains. If you have not utilized any free domain registration credits, you will not be charged. If 30 days have passed since your initial order, your cancellation will be processed per our “Any-Time Money Back Guarantee.” This means that you will receive a prorated refund for the amount of time you have pre-paid for but not used. As with the 30 day guarantee, you will be charged a pro-rated charge for any free domain points you are utilizing as well as a set-up fee if you have hosted with us for less than one year and did not pay this set-up fee at signup. For a full description of our guarantees, please consult the terms of service. We thank you for your patience as your request is processed. Thanks, Mary
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我开始有点摸不着头脑了,为什么一模一样的信件内容两天后给我从新发一次,我上网查了一下自己的账户,根本没有动静!难道再过两天再给我发一次,然后再继续,然后再来一次……一直到一个月后不在三十天时限内,就有理由不退款了?
着急ing….
看看吧,如果两天后当真在收到一模一样的信.我看我有必要再跟客服要求一下了.
这里要跟大家说一下申请国外空间的重点,就是千万不要申请空间的时候顺便申请他们免费赠送的域名.因为一年以后,你不得不花费100USD来赎回你的域名.或者等待失效后再申请回来,而中间一旦有人申请了,你就不得不后悔万分了.我的建议是,还是找一个便宜的域名商先申请好,然后转移DNS比较好!我不知道别家是不是如此,反正IXweb是如此..如图:
关于hostmonster的情况,我一年后再来告诉大家好了.但是这次申请的免费域名我不会使用,别到时候得不尝试….
2008-1-20:今天早上又是五点半多一点来了一个来自大洋彼岸的电话..
然后就有了让我兴奋的消息.
Denise B., Sat Jan 19 19:09:32 2008
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Hello Du, Thank you for speaking with me on the phone to confirm your cancellation. I have now forwarded this over to our billing department to issue you a refund. You should see that refund within 3 to 5 business days. Thank you, Denise
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总算是可以稍稍放心一点了…原因还是早上比较清醒,所以和美妞交流没有了太大障碍..原来上次我没有报自己的信用卡末尾号,所以人家自然就没有给我退款.算是比较负责.:)
written by doo
\\ tags: host, hosting, ixweb